radja4d Privacy Policy

This page describes what we collect when you use radja4d and how we keep that data protected. We at radja4d take your privacy seriously — we do not sell your personal information, and we use encryption and secure storage to safeguard what you share with us.

Our privacy policy covers data collection during account registration, deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, game play, and support interactions. It explains your rights to request, correct, or delete your data, and how you can contact us if you have questions or concerns.

Please read this policy in full. If you do not agree with how we handle your data, do not create a radja4d account. If you create an account, you consent to the data practices described here.

What Data We Collect at radja4d

We collect different types of information depending on how you interact with radja4d.

Registration and Account Information

When you open a radja4d account, we collect:

• Your full legal name, date of birth, and national identification number (from your government ID).
• Your residential address and postal code.
• Your email address and phone number.
• A copy of your government-issued ID (passport, national identity card, or driver's licence).
• Proof of address (utility bill, bank statement, or lease agreement).
• Your username and password (we store the password as an encrypted hash, not in plain text).

We collect this information to verify your identity, comply with anti-money-laundering laws, and prevent fraud. We do not collect data for marketing purposes at registration.

Payment and Transaction Data

When you deposit or withdraw using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we record:

• The payment method you selected.
• The amount and date of each transaction.
• Your payment provider's reference number (for reconciliation).
• The status of each deposit or withdrawal (pending, approved, completed, declined).

We do not store your full banking credentials, e-wallet passwords, or card numbers. Payment processing is handled by third-party providers (your bank or e-wallet company) using their own secure systems. We receive only confirmation that a transaction succeeded or failed.

Game Play and Account Activity

When you play games on radja4d, we log:

• Which game categories you access (football sportsbook, live-dealer tables, slots, esports).
• Your account balance before and after each bet or wager.
• Timestamps of your activity and the duration of each session.
• Your IP address and device type (mobile, desktop, tablet).

We use this data to detect fraud (unusual betting patterns, collusion between accounts), prevent cheating, and comply with gaming regulations. We do not use it for targeted advertising.

Support and Communication Data

When you contact our support team via email, chat, or phone, we store:

• The date and content of your message.
• Your support agent's response.
• Any attachments you send (photos of your ID, bank statements, or other documents).

We keep these records to handle your request, resolve disputes, and improve our support processes. We do not sell them or use them for marketing.

How We Use Your Data on radja4d

Primary Uses

We use your data for these core purposes:

• Account management: To verify your identity, create and maintain your radja4d account, and process login requests.
• Deposits and withdrawals: To process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts.
• Game operations: To track your bets, calculate your balance, and maintain game records.
• Fraud prevention: To detect cheating, collusion, money laundering, and account takeover attempts.
• Legal compliance: To comply with anti-money-laundering (AML) laws, know-your-customer (KYC) rules, and local gaming regulations.
• Customer support: To respond to your questions, investigate complaints, and resolve disputes.

Data Sharing and Third Parties

We at radja4d do not sell your personal information. We share your data only when necessary:

• Payment processors: We share transaction details with your bank, e-wallet provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), or card network to process deposits and withdrawals.
• Regulatory authorities: If required by law, we may share data with government agencies, law enforcement, or financial regulators — for example, to comply with an AML investigation.
• Service providers: We may use third-party vendors for email hosting, customer support tools, and cloud storage. These vendors are contractually bound to keep your data confidential.
• Legal disputes: If you initiate legal action against us or we need to defend ourselves, we may disclose relevant data as required by court order.

We do not share your data for direct marketing, advertising, or any purpose beyond what is stated above.

Data Retention and Deletion

We retain your data for as long as your radja4d account is active, plus a retention period after closure. Here is our retention schedule:

Account details

Kept for the life of your account plus six years (to comply with financial and tax regulations).

Transaction records

Kept for seven years for AML and audit purposes.

Gameplay logs

Kept for three years to resolve disputes and detect patterns of fraud.

Support communications

Kept for one year after the issue is resolved, unless a dispute is ongoing.

You have the right to request deletion of your personal data, subject to legal and regulatory requirements. If your account is closed, we will remove your profile information within a reasonable timeframe, but we retain transaction records as required by law. To request deletion, contact our support team with your account details.

Data Security

We employ multiple security measures to protect your data:

• HTTPS encryption for all web communication.
• Password hashing and salting — we do not store plain-text passwords.
• Encrypted storage for sensitive fields (ID numbers, payment details).
• Regular security audits and penetration testing.
• Restricted access — only staff who need your data to do their job can view it.
• Firewalls and intrusion-detection systems on our servers.

However, no online system is non-specific info secure. If radja4d experiences a data breach, we will notify you within a reasonable timeframe and provide information about the breach and steps we are taking to remediate it.

Your Rights Regarding Your Data on radja4d

You have the right to:

• Access: Request a copy of all personal data we hold about you.
• Correction: Update or correct inaccurate information (e.g., a wrong address or phone number).
• Deletion: Request that we delete your data, subject to legal and regulatory constraints.
• Portability: Request that we provide your data in a machine-readable format so you can transfer it to another service.
• Objection: Opt out of certain uses of your data (though this may limit your ability to use radja4d).

To exercise any of these rights, contact our support team with your request. We will respond within a reasonable timeframe, typically within 30 days.

Cookies and Tracking

When you access radja4d, we use cookies (small files stored on your device) to:

• Keep you logged in during your session.
• Remember your preferences (language, theme).
• Detect fraud and prevent account takeover.

We do not use cookies for marketing or to track your behavior across other websites. You can disable cookies in your browser settings, but this may impair radja4d functionality (e.g., you may be logged out unexpectedly).

International Data Transfers

Our servers may be located outside your jurisdiction (potentially outside Indonesia). By using radja4d, you consent to the transfer of your personal data to these locations. We apply the same security and privacy standards regardless of server location.

Changes to This Privacy Policy

We may update this policy from time to time as our practices evolve or in response to legal changes. We will notify you of material changes by email or by displaying a notice on our platform. Continued use of radja4d after a change takes effect means you accept the updated policy. If you do not agree with the changes, you may close your account.

Contact Us About Your Privacy on radja4d

If you have questions about how we handle your data, want to exercise your rights, or have a privacy concern, contact our support team. We are available in English and local Indonesian languages. Your inquiry will be reviewed by our data protection team, and we will respond within a reasonable timeframe.

If you believe we have violated your privacy rights or handled your data unlawfully, you may also file a complaint with your local data protection authority or regulatory agency in your jurisdiction.